Every conversation, logged and searchable.

Every chat agent conversation, voice agent call, and direct call — all in one stream. Filter by what matters, act on what needs you.

MIT AGENT

Show me every new lead from the chat agent this week.
Which clients need a follow-up from yesterday’s calls?
Pull every conversation about rate increases in the last 7 days.

FILTER

12 INTERACTIONS · LAST 12 HOURS

# Time Channel Client Topic Status
1 8:37 AM Chat Agent Maria Gonzalez ANOC letter questions Follow-up scheduled
2 9:12 AM Direct Call Robert Thompson Asked about dental add-on No action — resolved
3 9:47 AM Chat Agent New Lead Rate increase question New lead — needs callback
4 10:03 AM Voice Agent Margaret Roberts Requested callback Nov 14 Follow-up scheduled
5 10:28 AM Chat Agent Linda Park Turning 65 prep Follow-up scheduled
6 11:15 AM Direct Call Carlos Mendoza Kaiser plan comparison Awaiting client response
7 11:42 AM Chat Agent New Lead Covered California eligibility New lead — needs callback
8 12:08 PM Voice Agent James Davies Rate concern Escalated to agent
9 12:33 PM Chat Agent Elena Lopez Doctor network check No action — resolved
10 1:15 PM Direct Call Patricia O’Brien Supplemental dental question Follow-up scheduled
11 1:47 PM Chat Agent New Lead ANOC letter received New lead — needs callback
12 2:04 PM Inbound Email Anthony Ruiz Wants to add spouse Awaiting client response